Policy and guarantees
Returns and Refunds Policy
We do not accept returns or exchanges unless a product is deemed defective.
Please note that you have 48 hours to make a claim for damages or defects after receiving your product.
Please note that no refunds will be given for purchases made. We encourage you to carefully review your order before finalizing your purchase. If you have any questions or concerns, please do not hesitate to contact us before making your purchase. We appreciate your understanding.
Responsibilities
Cera-Vio accepts no liability for any injury or damage resulting from improper connection or installation of the fireplace. It is imperative that the installation and commissioning of our products are carried out by a qualified professional. We strongly recommend that you follow the instructions provided carefully and check the conformity of the installation to ensure safe use. If in doubt, please consult an expert before use.
Guarantees
Cera-Vio offers a two-year warranty on the structure of its fireplaces, covering any breakage due to regular use. We strongly recommend that you properly prepare your fireplace for winter. Proper winter preparation is essential to maintain the good condition and performance of your fireplace. If you have any questions regarding maintenance or warranty, please do not hesitate to contact us.
Cera-Vio offers a 30-day warranty on the burner and all other options associated with our products. This warranty covers any manufacturing defects or problems related to normal use during the warranty period. For any warranty claims or questions, please contact us within 30 days of receiving your product. We promise to resolve any issues as quickly as possible.